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Warranty and Technical Officer Kings Park

Pirtek, proudly a 100% privately owned Australian company, is an international success story specialising in mobile “on site” service and replacement of hydraulic and industrial hose and fittings utilising a franchise business system as our service and delivery model. We are experiencing continued growth due to a philosophy based on service excellence, a proactive and planned business approach and creating a positive fulfilling work environment.

We are seeking to appoint a Warranty and Technical Officer based at our National Group Office located in Kings Park. Reporting to the Manager – Technical & Learning, your responsibilities will include:

  • Responsible for assessing warranties and maintaining the Warranty Claim process
  • Collating and maintaining data of types of warranty claims
  • Preparing warranty/technical reports
  • Assisting in responding to technical related questions / issues from the Franchise network
  • Ensuring stock adheres to relevant standards and general conformity
  • Creating and organising Defective Product Reports & Stock Transmittal Advice
  • Creating, organising and inspecting product First-off Sample Inspections
  • Assist Quality Assurance team with compliance projects
  • Support Training & Technical Officer/s as required
  • Assist in collation data for special projects
  • General filing and administrative processes

To be suitable for this role, the applicant should possess:

  • Minimum 3 years experience in the hydraulic hose and fittings industry
  • Excellent written and verbal communication skills
  • Strong personal work ethic and ability to work autonomously
  • Good interpersonal and communication skills
  • An understanding of the mining industry and/or hose manufacturing would be highly regarded
  • A customer centric person who is timely with all required feedback & assistance